Cancellation and Refund Policy

Subscription Services

Effective date: June 26, 2026

Your CeliMD membership begins once you complete your intake form and your first payment is processed. CeliMD is operated by Aura Wellness Holding LLC and connects patients with independent, licensed medical providers and partner state-licensed pharmacies.

Your subscription may include access to licensed medical providers, clinical review, care support, lab services where applicable, prescription medication when clinically appropriate, and other services designed to support your health and treatment journey.

Prescription medications are only provided when deemed appropriate by a licensed medical provider. Completing an intake form does not guarantee eligibility, approval, treatment, medication, or specific results.

If a CeliMD medical provider determines that you are not eligible for treatment for medical reasons, you will receive a refund in accordance with the policy below.

CeliMD does not guarantee any specific outcome, result, health improvement, or medication effectiveness. Results vary by individual and depend on many factors, including medical history, adherence, lifestyle, and provider recommendations.

Cancellation Policy

You may cancel your CeliMD subscription at any time.

To cancel, please contact CeliMD support at support@celimd.com or submit a cancellation request through your patient portal, if available.

To avoid being charged for your next billing cycle, cancellation requests must be received at least 72 hours before your next billing date.

If your cancellation request is received less than 72 hours before your next billing date, your subscription may still renew for the upcoming billing cycle, and your cancellation will take effect at the end of that next billing cycle.

After cancellation, you will continue to have access to your Subscription Services through the end of your current paid billing period, unless otherwise required by law or determined by CeliMD for safety, medical, or compliance reasons.

Please review the Refund Policy below to determine whether your canceled subscription is eligible for a refund.

Refund Policy

Medical Disqualification

If a CeliMD medical provider determines that you are not eligible for treatment for medical reasons during your initial medical review, you will receive a full refund of your Subscription Services payment.

If you are later determined to no longer be eligible for the Subscription Services after treatment has begun, your subscription may be canceled. Any refund, if applicable, will be limited to the unused portion of your most recent billing cycle and will be determined based on services already rendered, medication orders already placed, and applicable law.

General Cancellation Refunds

Except in cases of medical disqualification or as otherwise required by law, CeliMD does not issue refunds upon cancellation of Subscription Services.

This includes, but is not limited to, cancellations due to change of mind, lack of use, missed appointments, delays caused by incomplete patient information, failure to complete required labs or forms, or not achieving a desired result.

Subscription fees cover access to clinical review, provider services, care support, administrative services, and, where appropriate, medication coordination. Once these services have been initiated, fees are generally non-refundable.

Prescription Medication Refunds

Federal and state laws generally prohibit prescription medications from being returned to a pharmacy for refund, resale, or reuse once they have been dispensed or shipped to a patient. This rule exists to protect patient safety and public health.

Because of this, CeliMD cannot guarantee refunds for prescription medications once they have been ordered, dispensed, shipped, or delivered. This includes compounded medications, which are prepared specifically for you and cannot be returned, resold, or reused.

If a refund is approved, it will apply only to your most recent billing cycle. Refunds will not be issued for prior billing cycles.

Damaged or Incorrect Medication

Please inspect your medication immediately upon receipt.

If your medication appears damaged, defective, incorrect, or otherwise compromised, contact CeliMD support immediately at support@celimd.com.

Damaged Items

Damaged medications may be replaced by the dispensing pharmacy after review of the issue and receipt of sufficient evidence of damage, such as photographs, packaging details, or other requested documentation.

Incorrect Items

Incorrect medications will be reviewed and, where appropriate, replaced by the dispensing pharmacy.

Do not use any medication that appears damaged, incorrect, tampered with, or different from what your provider prescribed. Contact CeliMD support before taking the medication.

Subscription Services FAQs

Question: What is included in my Subscription Services price?

Answer: Your CeliMD subscription represents a single price for the Subscription Services you purchased.

Depending on your plan and eligibility, this may include provider consultations, asynchronous medical review, prescription medication when clinically appropriate, pharmacy coordination, lab services where applicable, care support, and other services related to your treatment program.

The specific services, labs, medications, and support included may vary by plan, location, medical eligibility, pharmacy availability, and provider determination.

Question: What if my provider determines I am no longer eligible?

Answer: If your CeliMD provider determines that you are no longer eligible for the Subscription Services, your subscription may be canceled for medical or safety reasons.

If your cancellation is initiated due to provider-determined medical ineligibility, a refund may be issued in accordance with this policy.

If you have questions about an eligibility-related cancellation, please contact CeliMD support at support@celimd.com.

Relationship to Terms and Conditions

Unless otherwise stated in this policy, CeliMD's Terms and Conditions govern your use of the Subscription Services.

You can review the Terms and Conditions here:

celimd.com/terms-and-conditions

In all cases, you remain responsible for fees associated with services, healthcare services, provider review, pharmacy coordination, lab services, and other services already rendered. This Cancellation and Refund Policy applies only to fees for CeliMD Subscription Services.

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